Bookings and Payments

How much is the charitable donation?
Our mission is to make tutoring fair, which is why an optional 1% charitable donation is added to every lesson to support our charity. The Tutorfair Founda...
Tue, 19 Nov, 2019 at 10:57 AM
How do I book a lesson?
Once you have searched and found the right tutor for you you can send a message by clicking the "contact" button in the top right hand corner.  N...
Tue, 19 Nov, 2019 at 11:04 AM
Can I pay for my tutor without using the Tutorfair website?
No, all bookings and payments must occur through the website payment system. By doing it through Tutorfair, if you need to cancel or move your lesson we...
Tue, 19 Nov, 2019 at 11:08 AM
Why do I have to pay in advance?
We go to great lengths to look after our clients and make sure that our tutors are reliable, professional and safe. It's only fair that we should look ...
Tue, 19 Nov, 2019 at 11:08 AM
What form of payment do you accept?
All lessons are booked in advance and payments are made through our secure online payment system.   We accept payments from all major credit and debit card...
Tue, 19 Nov, 2019 at 11:09 AM
How secure is your payments system?
All payments are made through Stripe, Braintree and Paypal. We don't actually store your details on our system - these are securely stored on these pay...
Tue, 19 Nov, 2019 at 11:10 AM
How do I cancel a lesson?
There will of course be occasions when you will need to cancel a lesson due to sickness or unexpected circumstances. To cancel a lesson, log in to your ...
Tue, 19 Nov, 2019 at 11:10 AM
What is your refund policy?
You can cancel any lesson through the website up to 24 hours in advance, and receive a full refund - just go to your 'Lessons' section and click &...
Fri, 4 Sep, 2020 at 2:17 PM
What happens if the tutor doesn't turn up to my lesson?
If your tutor doesn't turn up, please let us know within 48 hours to claim your refund or reschedule your lesson.  
Tue, 19 Nov, 2019 at 11:12 AM
How do I provide feedback or write a review?
You can only write a review for a tutor once you've had a lesson with that tutor. To write a review, go to the tutor's profile and scroll down...
Tue, 19 Nov, 2019 at 11:13 AM