There will of course be occasions when you will need to cancel a lesson due to sickness or unexpected circumstances.
To cancel a lesson, log in to your account and you will see your list of lessons under the "Bookings" heading. Click "cancel" on the relevant lesson and you will be prompted to explain the reason for your cancellation.
Lessons cancelled within 24hrs will not be eligible for a refund, unless otherwise agreed by the tutor. Otherwise, we will refund your cancelled lesson in full.