There will of course be occasions when you will need to cancel a lesson due to sickness or unexpected circumstances. You can cancel any lesson through the website up to 24 hours in advance, and receive a full refund - just go to your 'Lessons' section and click 'cancel' on the relevant lesson and you will be prompted to explain the reason for your cancellation.
Lessons cancelled within 24hrs will not be eligible for a refund, unless otherwise agreed by the tutor. Otherwise, we will refund your cancelled lesson in full.
If your tutor cancels through the site, you will of course be refunded even if it's with less than 24hrs notice.
If your tutor does not arrive, please let us know within 48 hours of the lesson and we'll be happy to refund you.
We also offer a first lesson guarantee: if you are dissatisfied with your first Tutorfair lesson, please let us know within 48 hours to claim your refund on the first hour. The Tutorfair Guarantee does not apply if you have had further lessons with that tutor.
The Tutorfair Guarantee only applies to one-to-one lessons and not to our Online Study Group lessons.
You can check to ensure that your refund has been processed in the "Order History" section of your account.