Support Centre

What is Tutorfair? 3

• How does Tutorfair work?
• Why should I work with Tutorfair?
• Tutorfair Essentials

Becoming a tutor 5

• Can I sign up as a tutor on Tutorfair?
• What qualifications/do I need a DBS check to sign up as a tutor?
• What if I haven't graduated but want to include the university in my profile?
• What is the Tutorfair commission structure?
• What subjects can I teach?

How to Complete Your Profile 14

• How do I create a profile?
• Do I need to live in the UK?
• How to set the areas you'll travel to
• Why do I have to have a profile photo?
• What is Teach First?

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How to Complete Security Checks 4

• Why can't I verify my phone number?
• What does "your session has expired" mean?
• How to complete ID checks
• Why can't I verify my email address?

Jobs and Opportunities 8

• How long does it take me to go live and take bookings on your website?
• How to apply for job opportunities
• How are search results determined?
• How do you rank tutors in your search results?
• How do I change my price?

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Bookings and Payments 11

• How are lessons booked and paid for on Tutorfair?
• How and when do I get paid?
• How do I ask for travel/other expenses? Or offer a reduced rate?
• How is the commission calculated?
• For how long do the bookings go through Tutorfair?

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Tutoring with Us 10

• How does a client get in touch with tutors on Tutorfair?
• Tips for replying to messages
• How do I suggest a lesson?
• Can a client contact me directly?
• How should clients and tutors exchange personal contact details on Tutorfair?

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Your Tutorfair Schedule 3

• I am not able to teach for some time, what can I do?
• How do I set my availability?
• How do I sync my Tutorfair calendar with Google, iCal, Outlook etc.?

Referrals 5

• How you can earn additional money by referring other tutors
• How does referral commission work?
• When do tutors get paid their referral commission?
• Earn more by sharing your profile
• How to add your Tutorfair profile to LinkedIn (and earn money from it!)

Adjust Account Settings 5

• How do I change my details?
• How do I receive less communication through Tutorfair?
• How do I reset my password?
• How do I change my password?
• How do I delete my account?

Finding a Tutor 7

• How do I find a tutor?
• How can I contact a tutor?
• Why are prices so different?
• How do I choose between different tutors?
• Top tips when sending a tutor a message for the first time

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Bookings and Payments 8

• How do I book a lesson?
• Can I pay for my tutor without using the Tutorfair website?
• Why do I have to pay in advance?
• Cancellations and Refunds
• What form of payment do you accept?

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Tutor Checks 4

• What security checks has my tutor completed?
• Do you perform a criminal history check or require a Disclosure and Barring Service check (previously CRB) or equivalent?
• What is a "Verified" tutor?
• Referee: How to leave a reference

Referrals 1

• Can I receive a discount if I refer a friend?

Becoming a Volunteer 9

• What do I have to do to become a Volunteer?
• Who will I be tutoring when I'm at the school?
• How long will it take for my placement to begin after I attend the training day?
• If I need to miss one of the sessions will this prevent me from volunteering?
• Can I split my placement between two or more schools or groups of students?

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Tutor Training Academy 3

• How to Structure a Lesson
• The Role of the Tutor
• What makes the difference between a Good tutor and a Great tutor?

How to use the online classroom 4

• How to use the online classroom
• Tutors: how to set up a lesson in Tutorfair's online classroom
• Tutors: sending online classroom lesson links to students
• Tutors: scheduling a lesson in the classroom

Tutor Advice: Group Lessons 4

• March 2020: COVID-19 advice
• How to introduce yourself for group lessons
• Tutor FAQs for Online Study Groups
• How to suggest group lessons

Client Advice: Group Tuition 3

• Payment, Cancellation and Refund Terms
• Client FAQ's for Online Study Groups
• What if I miss a group lesson?

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